A Reliable Worker
As the individual charged with delivering dependable solutions to Moana New Zealand’s management and staff, there is little more satisfying for McFarlane than a system which just does what it is supposed to do.
“Our premises covers a very large area, so when a visitor comes in, there is no longer any need for the receptionist to try and track down staff members. EVA is intuitive and easy to use, and as soon as the visitor signs in, the system notifies our staff member of their presence on their cellphone, and prints a barcoded nametag.”
He says EVA adds to the visitor experience.
“We want to make sure our visitors are well looked after and treated with professionalism throughout their time on site. EVA starts that process off very well – and a technologically driven solution looks far neater than an untidy old visitors’ book.”
One of EVA’s characteristics is that it is an information control solution, so visitor details remain confidential to Moana New Zealand; the system also maintains an accurate and immediate record of everyone who is on site at any given time.
“Imagine, for example, if there were a fire. Using a visitor book would require a manual scan of the pages to find out who is in the building in order to establish an accurate roll. With EVA, it’s immediate – you can instantly assess whether or not there is anyone in danger.”
McFarlane points out it’s an issue that comes up again and again, but that’s because it has important implications for the wellbeing of staff and visitors, as well as potential legal repercussions.
“Most companies will be familiar with the challenges of ensuring compliance with Health and Safety, particularly for visitors. EVA automates this process, with minimal hassle for the visitor; we can also produce accurate and immediate logs when required to demonstrate our compliance.”
As a smart system, McFarlane says EVA retains information; frequent visitors can scan the barcode on previous nametags for immediate registration of subsequent visits.
“Entering details into forms is part of life, but it is tedious. Those who regularly come to our premises appreciate the convenience of this rapid process.”
Probably the biggest test of satisfaction, however, comes down to a simple question: ‘Would you do it again?’
“Oh definitely. I had pushed for this solution for two or three years. It looks professional, it works beautifully and we’ve only had positive feedback from staff, management and visitors,” McFarlane concludes.